Texas Records and Complaints Notice

Effective date: 10/05/2026

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Texas patients: health records, licensing contacts, and complaints

Lifebulb LLC provides the following information to help Texas patients request health records, contact the appropriate licensing authority, and raise concerns about medical privacy or professional services.

How to request your health care records

Contact the Lifebulb Privacy Officer to request access to or a copy of your records:Email: privacy@lifebulb.comTelephone: 855-722-4422Mail: Lifebulb LLC — Privacy Officer, 505 Main Street, Toms River, NJ 08753Tell us that you are requesting health records, identify the records or dates of care you want, describe your preferred format, and provide a safe way to contact you. If you are acting for another person, explain your authority to do so.We will explain any written request or identity-verification steps and arrange an appropriate way to receive sensitive details. Do not send a Social Security number, identification document, or detailed clinical history in an initial ordinary email.We respond within the time required by applicable law. Any permitted fee or restriction must comply with applicable law. If access is denied in whole or in part, we will explain the reason and any applicable review rights. See our Notice of Privacy Practices for additional information.

Contact the professional licensing authority

For Texas psychologists, professional counselors, marriage and family therapists, and social workers regulated by the Texas Behavioral Health Executive Council, contact:Texas Behavioral Health Executive Council1801 Congress Avenue, Suite 7.300Austin, TX 78701Main telephone: 512-305-7700Investigations and complaints: 800-821-3205Use the Council’s contact page for assistance or its license-verification service to identify a clinician’s license and board.To submit a professional complaint, visit the Council’s complaint instructions, obtain the approved complaint form, describe the conduct at issue, and submit the form and supporting material as instructed. You may also contact the Council to request a form. Keep copies of what you submit.If you are unsure which authority regulates your clinician, call Lifebulb at 855-722-4422 for the clinician’s license information. You may contact a licensing authority without first raising the concern with Lifebulb.

File a medical privacy complaint

You may submit a concern directly to the Lifebulb Privacy Officer using the contact details above.You may also file a patient privacy complaint with the Texas Office of the Attorney General. Open the Attorney General’s Patient Privacy page and follow its complaint instructions. The page links to the online complaint options; choose the option appropriate to your concern and provide the requested information and supporting documentation.For concerns involving HIPAA, you may also use the U.S. Department of Health and Human Services Office for Civil Rights privacy complaint process or call 1-877-696-6775.You do not need Lifebulb’s permission to complain to a regulator, and Lifebulb will not retaliate against you for exercising privacy rights or making a complaint.

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